Document management automation and data management in the public sector: experience and prospects of Kazakhstan

Abstract

Today, in the era of rapid digital transformation and the growing volume of digital data, government agencies face challenges in improving the efficiency of data processing and enhancing data management. In Kazakhstan, the automation of document flow and the implementation of new technologies have become key elements of the digitalization of public administration. This article examines the transformation of document management in the public sector, the impact of the COVID-19 pandemic on these processes, and the role of cloud technologies and artificial intelligence in advancing the country’s experience.